Privacy policy

Last updated: March 22, 2026

TRT Solutions (PTY) Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). TRT Solutions (PTY) Ltd is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

TRT Solutions — Privacy & POPIA Policy

(Trading as TRT Solutions under TRT K9 South Africa (Pty) Ltd — CIPC Reg. 2024/416371/07)

1. Introduction

TRT Solutions (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a lawful, transparent, and secure manner.
This Privacy & POPIA Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website or submitting your information, you agree to the terms outlined in this policy.

2. Who We Are

TRT Solutions is a trading name under:
TRT K9 South Africa (Pty) Ltd
CIPC Registration Number: 2024/416371/07
Based in Johannesburg, South Africa, we provide IT hardware, software, and related services nationwide.

3. Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Company details (if applicable)
  • Payment information (processed securely via third‑party gateways)
  • Support or enquiry messages

3.2 Information Collected Automatically

  • IP address
  • Browser type and device information
  • Website usage data (pages visited, time spent, etc.)
  • Cookies and tracking technologies

3.3 Information from Third‑Party Services

  • Courier partners (delivery updates)
  • Payment processors
  • Software licensing partners
  • Marketing platforms (newsletter subscriptions)

4. How We Use Your Information

We use your personal information to:

  • Process and deliver orders
  • Provide customer support
  • Issue invoices, quotes, and order confirmations
  • Manage software licensing and warranties
  • Improve website performance and user experience
  • Send marketing communications (only with your consent)
  • Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

5. Legal Basis for Processing (POPIA Compliance)

We process your information based on:

  • Your consent
  • Performance of a contract (e.g., fulfilling an order)
  • Legitimate business interests
  • Legal obligations

6. Sharing Your Information

We may share your information with trusted third parties when necessary:

  • Courier and logistics partners
  • Payment processors
  • Software licensing providers
  • IT service providers
  • Security and fraud‑prevention partners
  • Regulatory authorities (only when legally required)

All third‑party partners are required to comply with POPIA and maintain strict confidentiality.

7. Data Security

We take reasonable technical and organisational measures to protect your information, including:

  • Encrypted payment gateways
  • Secure servers and firewalls
  • Access controls and authentication
  • Regular security monitoring

However, no online system is completely risk‑free, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purpose it was collected for
  • Comply with legal and tax obligations
  • Resolve disputes
  • Maintain business records

You may request deletion of your data where legally permitted.

9. Your POPIA Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion (where applicable)
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Regulator

To exercise your rights, contact us using the details below.

10. Cookies & Tracking

Our website uses cookies to improve functionality, analyse traffic, and personalise your experience.
You may disable cookies in your browser settings, but some features may not function correctly.

11. Marketing Communications

You will only receive marketing emails or newsletters if you opt in.
You may unsubscribe at any time using the link provided in each email.

12. Third‑Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third‑party websites.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

14. Changes to This Policy

We may update this Privacy & POPIA Policy from time to time.
The latest version will always be available on our website with an updated revision date.

15. Contact Information

For privacy‑related questions, POPIA requests, or data concerns, please contact:

TRT Solutions (TRT K9 South Africa Pty Ltd)
Plot 48, Knoppieslaagte Street, Centurion, South Africa, 0062
Email: info@trtsolutions.co.za
Phone: 079 188 0843