Frequently asked questions
Find answers to common questions about our products and services
Yes. TRT Solutions offers nationwide delivery through trusted courier partners. Whether you're in Johannesburg, Cape Town, Durban, or an outlying area, we deliver IT hardware and software anywhere in South Africa.
Delivery times depend on your location:
- Johannesburg: 1–2 business days
- Major cities: 2–4 business days
- Outlying areas: 3–5 business days
We aim to provide fast, reliable delivery for all IT products.
Once your order ships, you’ll receive a tracking link via email or SMS. You can monitor your delivery status in real time through our courier partner’s tracking portal
Same‑day delivery may be available in Johannesburg for selected items.
Collection is not currently offered, as we operate through a distributed supplier network.
If your order arrives damaged, please notify us within 48 hours with photos of the packaging and product. We will arrange a replacement or refund depending on the situation.
We accept secure online payments including:
- Debit/credit cards
- EFT
- Instant EFT
- Pro‑forma invoice payments for business clients
All payments are processed through encrypted, secure gateways.
Yes. Businesses can request a custom bulk quote to access significantly better pricing on IT hardware and software. This is ideal for offices, startups, and procurement teams.
Standard online pricing is fixed, but bulk orders qualify for reduced margins and if you need assistance we can offer customized quotes on request.
We work with multiple authorised distributors, so stock updates frequently. If an item becomes unavailable after purchase, we will contact you immediately with alternatives or a refund.
Yes. All products sold by TRT Solutions are 100% genuine and sourced from authorized South African distributors. We do not sell grey imports unless clearly stated.
Yes. All items include manufacturer warranties, which vary by brand. Warranty claims can be processed through us or directly with the manufacturer.
Yes. Businesses can apply for a corporate purchasing account, giving access to bulk pricing, dedicated support, and tailored procurement solutions.
Absolutely. For bulk orders or specialized requirements, you can request a custom quote. We typically respond within the same business day.
Yes. We supply a wide range of software licenses including:
- Antivirus & cybersecurity
- Adobe Creative Cloud
- Operating systems
- Productivity suites
- Business software essentials
We can also advise on the best licensing model for your organization.
Not at this time. Installation and specialised configuration require regulated certifications.
However, we can connect you with trusted national partners who provide installation services.
Yes. We offer basic website creation, domain registration, and email domain setup/management for small businesses.
Yes. We provide basic repair services through our technical partners. We assess the device, provide a quotation, and proceed only once approved.
Yes. We assist with warranty guidance, software licensing issues, and general product support. For technical repairs or installations, we work with trusted partners nationwide.
Absolutely. Our website uses encrypted payment gateways and industry‑standard security protocols. We do not store card details on our servers.
We accept returns within 7 days of delivery for most products, provided the item is unused, in original packaging, and in resalable condition.
Refunds are processed once the item has been inspected and approved.
Special‑order items may have different return conditions.